Housekeeping Terminologies

  • Amenity :- service item offered to guest or placed in guest room for comfort and convenience  of guests

  • EPABX :- Electronic private automatic branch exchange operators

  • King size bed :- the largest bed with size of 78 inch * 80 inch .

  • MICE :- Meetings , incentives , conventions, exhibition

  • Hat checker :- He provides service in top hotel of cold region where he labelled Different guests hats, overcoat and store them and return to guest when guest leaves property.

  • Upholstery :- Textiles , springs and other materials used for decorating furniture.

  • W.C - water cistern . It is a reservoir to hold right amount of water required to flush toilet

  • GRA :- Guestroom attendant

  • Occupied Room :- A guest is currently registered to the room 

  • Complimentary Room :- The room is occupied but the guest is not to be charged for it

  • On - change Room :- the guest have departed but the room has not been cleaned and readied for sale

  • Do not disturb :- the guest have requested not to be disturbed

  • Scanty Baggage :- The guest with light luggage that could be carried away easily

  • Skipper :- The guest have left the hotel without settling his account

  • Not cleared :- The guest has settled his account and left hotel but the front office have failed to update room status.

  • Checked and ready :- The room has been cleaned and inspected and is ready for arriving guest

  • Out of order :- The room need maintenance work or extensive cleaning so cannot be assigned to guest .

  • Lock out Room :- The room has been locked so that guest cannot re enter untill given clearence by hotel official 

  • Luggage in :- Guest luggage is in room but bed has not been slept in

  • Did not check out :- The guest has settled his account but left without informing front office

  • Late check out :- The guest has requested and is allowed to check out later than hotel standard check out time

  • Check out :- The guest has settled his account ,return the room keys and left the hotel

  • Vacant Room :- The room in which no guest has slept previous night and not yet occupied.

  • No - Luggage :- The guest is staying in room but without luggage

  • Double - locked Room :- A room which has been double locked . No other key can open this door except Grandmaster key or the emergency key.

  • MITRE :- The corner fold of bed sheet while making bed

  • Turn - down Service :- A special service provided by Housekeeping department in which room attendant enters guestroom in early evening and re- stock supplies, tidy the room and turn down covers on bed .

  • CRIB :- Cot for babies which is provided to guest on requested.

  • Stayover :- The guest is not checking out today and will remain at least one more night

  • Deep cleaning :- intensive or specialized cleaning undertaken in guest room or public areas 






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