Etiquettes on Telephone

Telephone is very fast and reliable source of communication. Correct exchange of message is very crucial as a slight mistake will convey message differently.  Numerous incoming and outgoing calls are handled by telephone operator in large hotel. Some Etiquettes of Telephone operators are  :-

• Be cheerful and alert while handling calls

• Be hygienic, well groomed and avoid speaking rudely to speaker

• Speak clearly and answer call promptly

• Never disconnect the telephone without asking

• Speak slowly and clearly  with politeness

• Chewing of gum or beetle nuts should be avoided and caller should not be waited for long time in telephone line.

• They should have good memory of house directory and important telephone number

• They should know in mind that telephone cost money and is not a toy.

• He should not shout and use vulgar words and be helpful.

• Unfamiliar and short language which may be difficult to understand should be avoided  and don't interrupt while someone is speaking.
• Listen carefully and note all important talk on phone