Factors affecting Reservation

There are various factors which affects Reservation :-

1. No - show :- If the guest booked neither cancelled his Reservation nor he showed any sign in hotel it will be No - show. It affects Reservation system negatively. Overbooking can counter No - show. No show billing should be properly done. If the guest did No - show due to political and environmental factor the money will be returned back to guest and if it was due to his private reason the money will not be refunded.

2. Overbooking :- overbooking is a fine art to maximise room sells which counters cancellation, amendment, No show. A hotel will book more number of rooms than its available room. It should be done with proper calculation otherwise we have to send guest with guaranteed reservation to other hotel of same standard which directly affects reputation of our hotel along with profit. It helps to increase revenue of hotel but should be done with caution. 

3. Walk - in :- He is a chance guest i.e guest without Reservation who directly come to our hotel seeking accomodation. Walk in guest are common in downtown hotel but they should not be given room if they are drunk , mentally ill and black listed . While handling them the availability of room is checked first and advance deposit is secured. If there are no rooms in hotel , he should not be ignored , he should be referred to nearby comparable hotel and if possible dropped to increase our property goodwill 

4. Cancellation :- cancellation is the act of withdrawing Reservation request prior to arrival . If the guest cancelled due to political and environmental forces, he is refunded fully in case of free individual Traveller and also if they send cancellation notice two days advance. If the cancellation notice is given in 48 hour , hotel levies one night compensation. Cancellation for group is quite different as the volume of room blocked will be high so notice should be given very advance almost a month ahead in case of large group. Compensation is not levied on cancellation of less than 25% if done in advance. 10% compensation is also charged by hotel if notice regarding transfer of hotel is not given in month advance. No compensation is levied on case of unforeseen circumstances.  If the cancellation notice is received in less than 48 hour , the hotel will compensate depending on night of stay.

5. Over stay and under stay :- overstay may bring shortage of sellable rooms and understay will bring loss. If the guest stays more than his stated departed date than it is overstay and if the guest departs earlier than his stated departed date it will be under stay

6. Out of order :- out of order room also affects Reservation. It is not available for sale due to repair , maintenance for specific time.

7. Amendment :- It is the process of changing Reservation date scheduled due to certain reasons. Reservation chart is amended as soon as guest amends his Reservation. It will also affects Reservation. Compensation is levied depending on the date when it is informed to the hotel about amendment.

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