Understanding Special Requirements

Special requirements of guest should always be note in remarks. It should be always kept in mind what are the guest special request . Front office deals with many kinds of guest during Reservation and some guests may ask for special request on their arrival, services , about room and about Billing . Some guest make unusual requests too. It is very essential to identify special request of guest and handle them tactfully. 

SPECIAL REQUEST 

1. ARRIVAL 

Hotel coach 
A name display board by driver
Wheel chair at porch
Early arrival
Security service
Welcome drink
Confidential check - In.

2. SERVICES 

safe deposit facility
Left luggage facility
Kennel service
Florist service
Important Mails
Baby sitting service
Special Medical service

3. Room

Non smoking room
Handicapped room
Full bar
Celebration cake 
Chilled champagne in bucket
Room with preferred views

4. Billing 

Late departure
Split folios
Master folio


UNUSUAL REQUESTS

Facility for exotic pet
Practise room for music
Ticket for local event
Permission to keep arms
Room converted to hospital bed.
Special kitchen
Prayer room
Security blanket




Post a comment

0 Comments