Understanding Special Requirements

Special requirements of guest should always be note in remarks. It should be always kept in mind what are the guest special request . Front office deals with many kinds of guest during Reservation and some guests may ask for special request on their arrival, services , about room and about Billing . Some guest make unusual requests too. It is very essential to identify special request of guest and handle them tactfully. 

SPECIAL REQUEST 

1. ARRIVAL 

Hotel coach 

A name display board by driver

Wheel chair at porch

Early arrival

Security service

Welcome drink

Confidential check - In.

2. SERVICES 

safe deposit facility

Left luggage facility

Kennel service

Florist service

Important Mails

Baby sitting service

Special Medical service

3. Room

Non smoking room

Handicapped room

Full bar

Celebration cake 

Chilled champagne in bucket

Room with preferred views

4. Billing 

Late departure

Split folios

Master folio

UNUSUAL REQUESTS

Facility for exotic pet

Practise room for music

Ticket for local event

Permission to keep arms

Room converted to hospital bed.

Special kitchen

Prayer room

Security blanket